One Desktop Support

 

Supported Software (Windows)

  Version 2 Version 3 Version 4 2014 2015 2016 2017
Command Module Not Included Not Included Not Included Yes Yes Yes Yes
ID Link Not Included No No See ID Link Not Included Not Included Not Included
Image Creations No No No No Not Included Not Included Not Included
Live Internet No Yes Limited Limited Not Included Not Included Not Included
New Event Manager No No Yes (5-6) Yes Yes Yes Yes
Sequela Not Included Not Included No No No Yes Yes
Shift Income No No No No Yes Yes Yes
Shift Income AVG No Not Included Not Included Not Included Not Included Not Included Not Included
Storeroom Not Included Not Included Not Included See ID Link Not Included Not Included Not Included
Systems and Servers Not Included Not Included See ID Link See ID Link Not Included Not Included Not Included
Render Basic Not Included Not Included No Yes Yes Yes Yes
Timer No No No Not Included Not Included Extension CML Extension CML

Supported Software (Windows Mobile)

  Windows 2002 Windows 2003 Windows Mobile 5 Windows Mobile 6
Shift Income Mobile No No No No
Timer No No No No

Common Errors

APP_DOMAINUNLOAD:

Description:

The application attempted to access a domain that has been unloaded or unavliable to access.

Occurrence:

No documented occurances of this message displaying

Resolution:

  • Retry the connection or;
  • Restart the application;
  • Check Internet connection.

APP_ARGS:

Description:

A passed argument was not correctly formatted nor handled in a responding manner.

Occurrence:

Some applications (Listed below) may incur this error:

  • New Event Manager 7 and above;
  • Shift Income 5.2 and above;
  • Sequela 3 and above.

 Resolution:

  • Make sure that the file or command dragged on or opened isn't corupt;
  • Try opening the file with Line Editor and/or Notepad to check the contents of the file;
  • Restart the application.

APP_ARITHMETIC:

Description:

A casting error with an artithmetric operation.

Occurrence:

No documented occurances of this message displaying

Resolution:

  • Restart the application;
  • Try performing the operation again.

APP_ARRAY_FAULT:

Description:

The application could not process an element into or out of the array/list.

Occurrence:

Some applications (Listed below) may incur this error:

  • New Event Manager 5 and above;
  • Shift Income 5 and above;
  • Sequela.

Resolution:

In some cases the application will not handle the error therefore leaving it unstable and unresponsive. If such case occurs freqently, please save any progress periodically to avoid loss of work. Never attempt to save when the application is not responding.

  • Retry the command or operation just performed;
  • Check the contents of the document with Line Editor or Notepad
  • Restart the application.

IO_BADIMAGE:

Description:

An important application dependency was inaccessable and could not be loaded.

Occurrence:

Although it's rare, it applies to all One Desktop Applications.

Resolution:

  • Reinstall the application/s

COM_SERIALID:

Description:

A serialization error occured due to mismatched line numbers.

Occurrence:

No documented occurances of this message displaying

Resolution:

  • Restart the application/s;
  • Reinstall the application/s

COM_SERIAL_DOM:

Description:

A serialization error occured due to mismatched line numbers.

Occurrence:

No documented occurances of this message displaying

Resolution:

  • Restart the application/s;
  • Reinstall the application/s

com_license:

Description:

An important component has an invaild or expired license.

Occurrence:

No documented occurances of this message displaying

Resolution:

  • Restart the application/s;
  • Reinstall the application/s;
  • Upgrate to a newer version of One Desktop.

COM_WARN:

Description:

A component triggered a warning and was handled as an error instead.

Occurrence:

This message will never display and hasn't been documented to display either.

Resolution:

  • Non avaliable solution/s to help fix this issue. If this message is encoutered please contact Channel Three Media for assistance.

SET_CONFIG:

Description:

Settings could not be sucessfully saved for a particular configuration.

Occurrence:

Some applications (Listed below) may incur this error:

  • New Event Manager 7 and above;
  • Shift Income 5.2 and above;
  • Sequela;
  • Command Module

Resolution:

  • Try to apply the changes again or;
  • Restart the application;
  • Apply the default settings;
  • Reinstall the application..

Sys_context

Description:

A object has exceeded the context bounds of the application or control.

Occurrence:

May occur in some applications. Frequency unknown.

Resolution:

  • Restart the application/s;

DBR_DATA_FAIL:

Description:

Database failed to read or write to the database.

Occurrence:

No documented occurances of this message displaying

Resolution:

  • Make sure the entered data is correct or;
  • Restart the application/s;

DBR_DATA_CONCURRENT:

Description:

An update to the database determined that the number of members in the database was equal to zero.

Occurrence:

No documented occurances of this message displaying

Resolution:

  • Make sure the entered data is correct or;
  • Restart the application/s;

DBR_DATA_SQLCLIENT:

Description:

The requested SQL server returned a error or a warning.

Occurrence:

No documented occurances of this message displaying

Resolution:

  • Make sure the entered data is correct or;
  • Make sure that your firewall is not blocking the application;
  • Check your Internet connectivity;
  • Restart the application/s;

DBR_DATA_SQL_TYPES:

Description:

The SQL Server or Client had a mismatched type..

Occurrence:

No documented occurances of this message displaying

Resolution:

  • Make sure the entered data is correct or;
  • Check your Internet connectivity;
  • Restart the application/s;

APP_DISPLAY_FAULT:

Description:

A problem with the registration of a component or Application was detected.

Occurrence:

No documented occurances of this message displaying

Resolution:

  • Make sure that your firewall is not blocking the application;
  • Check your Internet connectivity;
  • Restart the application/s;

APP_ESERV_REG:

Description:

A problem with the registration of a serviced component or Application.

Occurrence:

No documented occurances of this message displaying

Resolution:

  • Make sure that your firewall is not blocking the application;
  • Check your Internet connectivity;
  • Restart the application/s;

APP_COM:

Description:

The CLI of .NET experienced an internal error of the execution engine.

Occurrence:

All applications may experience this problem. Occurance is unknown.

Resolution:

  • Check for the latest update for the Microsoft .NET Framework;
  • Restart the application/s;

APP_EXECUTE:

Description:

A problem with the registratiopn of a component or Application was detected.

Occurrence:

No documented occurances of this message displaying

Resolution:

  • Make sure that your firewall is not blocking the application;
  • Check your Internet connectivity;
  • Restart the application/s;

APP_INVAILD_FORMAT:

Description:

A input/output does not meet the type of argument for a function, class, application or method.

Occurrence:

This exception message is very common amongst all One Desktop and Shadow X applications

Resolution:

  • When editing a file or extension make sure the formatting meets standards;
  • Allow the application to load the document into the application before editing or writing to it;
  • Check the version of the application/s to make sure you are not using a newer format with a older application;
  • Apply default settings;
  • Restart the application/s

IO_OUT_OF_RANGE:

Description:

The IO buffer size is out of range.

Occurrence:

All applications may experience this problem. Occurance is unknown.

Resolution:

  • When editing a file or extension make sure the formatting meets standards;
  • Allow the application to load the document into the application before editing or writing to it;
  • Check the version of the application/s to make sure you are not using a newer format with a older application;
  • Check for unterminated lines or structures;
  • Apply default settings;
  • Restart the application/s

IO_BUFFEROF:

Description:

The IO buffer size is out of range.

Occurrence:

Undocumented, exception catching is relatively new for this type

Resolution:

  • Restart the application/s

IO_READ_WRITEIO:

Description:

The application cannot read or write to the requested file or folder. .

Occurrence:

Some applications (Listed below) may incur this error:

  • New Event Manager 7 and above;
  • Shift Income 5.2 and above;
  • Sequela;
  • Command Module
  • Line Editor;
  • Line Translator (Legacy);
  • Systems and Servers Database

Resolution:

  • When editing a file or extension make sure the formatting meets standards;
  • Allow the application to load the document into the application before editing or writing to it;
  • Check the version of the application/s to make sure you are not using a newer format with a older application;
  • Restart the application/s

SYS_MANAGE:

Description:

Managed application error.

Occurrence:

All applications may experience this problem. Occurance is unknown.

Resolution:

  • Restart the application/s;

APP_MEMBERACCESS:

Description:

An attempt to access a emeber from a different applicaion set has failed to execute. .

Occurrence:

All applications may experience this problem. Occurance is unknown.

Resolution:

  • Restart the application/s;

APP_MULTICAST:

Description:

The application tried to cast two or more delegates at the same time.. .

Occurrence:

All applications may experience this problem. Occurance is unknown.

Resolution:

  • Try a different operation, or order of operations;
  • Restart the application/s

APP_NOTSUPPORTED:

Description:

The application tried to cast two or more delegates at the same time.. .

Occurrence:

This may occur when using older file formats or commands with the following applications (listed below).

  • New Event Manager 2015 and higher;;
  • Sequela 2016 and higher;
  • Shift Income 2016 and higher;
  • Command Module 2016 and higher.

Resolution:

  • Try a different operation, or order of operations;
  • Restart the application/s

APP_NULL_CHAIN:

Description:

The application failed to release a used variable and/or object/class and thus has provoked this message.

Occurrence:

This may occur when commands are processed with the following applications (listed below).

  • New Event Manager 2015 and higher;;
  • Sequela 2016 and higher;
  • Shift Income 2016 and higher;
  • Command Module 2016 and higher.
Older Applications may use a different error name!

Resolution:

This message can be either problematic or handled by the application. From One Desktop 2014, applications catch and handle this exception without it losing your work. However, if you are using older versions of One Desktop this may cause the application to crash. We highly recommend updating to a newer version of the same application or software suite.

If you are losing work because of an operation with this error, make sure you save all your work and keep backups. Some apllications, i.e. Line Editor have an autosave feature to save a copy periodically.
  • Try a different operation, or order of operations;
  • Restart the application/s

IO_MEMORY_ALLOC:

Description:

The application failed to complete the operation due to insufficient memory available at the time of processing.

Occurrence:

This may occur when using older file formats or commands with the following applications (listed below), 

  • New Event Manager 2015 and higher;;
  • Sequela 2013 and higher;
  • Shift Income 2016 and higher;
  • Command Module 2016 and higher.

Resolution:

  • Try a different operation, or order of operations;
  • Check to see if the file isn't corupt;
  • Make sure you have enought memory to run the process and application;
  • Restart the application/s

HALT:

Description:

Missing file or component. Unable to access a vital file or instruction... .

Occurrence:

May appear at application startup or during application runtime, this message is common.

Please Note: Some older applications will just crash or display a .NET error instead of a application based error.

Resolution:;

  • Check application permissions;
  • Restart the application/s;
  • Reinstall the application/s.

Application Specific Errors

Sequela 2013/14 - classerror

Description:

"The feature is currently not available in this version".

This message states that either you are unable to access the sub application or function in your version or that the requested command cannot be executed.

Occurrence:

Rare, this error is only a message

Resolution:;

  • Update to a newer version of Sequela;

Sequela 2013/14 - READFILE

Description:

"Sequel-a cannot open the requested file you opened. The file is either corrupt or missing vital components needed for it to open "

Occurrence:

Occurring during drag and drop opens and in application reading this error does affect your scene sequence. Simply if you have had a recent corruption of a drive or you have accidently removed lines required to read the sequence.

Very Common during file opening and saving.

Resolution:;

Open the file in "Writer" (downloadable from the Software Centre.) Your file should like similar to the example below:
  1. SEQUELA-A VERSION 1.0.0.0
  2. Begin,
  3. Create Lines (1),
  4. =>Denote: Declare -> '¶' as Information Separator.
  5. =>Denote: Declare -> '\\Start\' as Sequence header.
  6. =>Denote: Blank -> 'leave me blank.'
  7. =>Denote: Blank -> 'leave me blank.'
  8. =>Denote: Blank -> 'leave me blank.'
  9. =>Denote: Blank -> 'leave me blank.'
  10. =>Denote: Blank -> 'leave me blank.'
  11. =>Denote: Blank -> 'leave me blank.'
  12. =>Denote: Blank -> 'leave me blank.'
  13. \\\\\\SCENE PROPERTIES\\\\\\
  14. \\Frame Dimensions:
  15. 100'¶100
  16. \\Frame Rate:
  17. 25
  18. \\Frame Step
  19. 1
  20. \\Backcolour Default:
  21. -16777216
  22. \\Threading Name:
  23. <Title of animation/sequence here>
  24. \\
  25.   
  26. \\
  27.   
  28. \\
  29.   
  30. \\
  31.   
  32. \\
  33. \\
  34.   
  35. \\\\\\SCENE SEQUENCE\\\\\\
  36. \\Start\
  37. <Last Frame>
  38. <Second Last Frame>
  39. <Third Last Frame>
  40. <Fourth Last Frame>

 

We recommend you copy the first 39 lines from above and paste it into the open document in writer. Keep all the lines below "\\Start\" these are needed for your project. For each line under "\\Start\" the line must be formatted like the one demonstrated below.

ADDRESS OF IMAGE

If it has a colour attach to the particular frame then the line must be formatted as the one below.

ADDRESS OF IMAGE¶-230704

If your sequence document does not look like any of the examples above there might be a change that the file is corrupted. You may open to a file with one line of text or possibly a file with a large or small distribution of random ASII characters.

new event manager 5, 6 - PROCESSCreate

Description:

"New Event Manager (VERSION) cannot find: (ENTERED PROCESS)". "Make sure you type the process name correctly, and then try again later. If you want to use this Window for a not or another special purpose please press 'close' or just simply return to the 'New Process Window', by pressing continue."

 

Occurrence:

This applies to versions of New Event manager from 5.15 and above. The message occurs when an invalid name is called upon to launch a new Window or document. You may receive this message in error.

Very Common during application use

Resolution:;

The problem can be resolved by clicking "Continue" this will launch a "New process window." Then type in a valid process name. In certain cases you will receive this message in error. In a recommendation close the "New Process window and the "New document" window. By either doing one of the following things you will open the "New process" window again.

Opening a new process:

  • Rick Click > New Process
  • Task Manager  > New Process
  • Task Manager  > Tasks > New Process
  • Error Reporter > General > Task Manager > New Process